The presence of the customer and tech support that a shared hosting company offers can tell you a lot for the services they supply too. In case you can use just e-mails and / or tickets, you have almost certainly found a reseller and not the actual website hosting provider. If this is the case, you will have to wait for a couple of days to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the real hosting company for further help. When the supplier offers you several options for communication with quick response time available anytime, they're most likely the top provider, not only a reseller. Which means that you will take advantage of timely assistance and quality support because they'll have immediate access to the servers where your account will be created. Whatever the problem - technical or sales, it's generally better to be able to communicate with your website hosting company directly through your favourite way of communication.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting plans are round-the-clock, thus you can forget about waiting for a couple of days to get assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email. If you do have an account, you are able to open a support ticket in addition to the other three ways of communication. You are able to choose the best way to contact us based on what your location is or what equipment you are using. We can easily help you for more or less any hosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even then the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to receive quick help, in particular when your website is not functioning as it should be for some reason. All of our semi-dedicated service include 24/7 customer and technical support, so that in case something comes up, you are able to use plenty of ways to get in touch with us - phone line with several local numbers worldwide, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and basic issues, so that if you don't have an account yet, for instance, you're able to receive additional information regarding our services, or we can assist you with less complex technical matters. The next two options are for strictly tech troubles or anything that is more time-consuming as it is more convenient to track the correspondence between you and our technical support crew. The warranted maximum reply time for them is merely one hour, the regular one - 15-20 minutes, therefore you will not have to wait for an entire day so as to receive support as you may need to do with other providers.
24/7 Customer Support in VPS Servers
When using our VPS web hosting service, you'll never need to wait for more than 1 hour so as to get support for any kind of difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all the tickets that you open from your billing Control Panel or e-mail messages which you send to our tech support crew. Furthermore, we have local telephone numbers in several countries around the globe as well as a live chat service where we'll assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 via the various means of communication, so no matter what your question or problem is, there'll always be someone to help you without delay. If you need help with third-party software, that you cannot set up or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we provide for all VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour max reply time warranty, you will enjoy prompt support when you get a dedicated server through our company. Our customer and technical support teams are online 24/7/365, as a result if you open a ticket via your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it at any time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the best option in case the issue in question needs a longer period of time to be solved or when it needs to be sent to our administrators, since it is much easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative via our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.