Many people who begin using their 1st hosting account, or switch companies, frequently have inquiries in regard to how particular things are carried out or encounter problems when setting up various things, including emails, site settings, etc. This is the reason why, some providers have compiled documentation with standard questions and issues so as to help their clients receive info quickly and easily. Consequently, the client support team can devote more time to actual issues that particular customers may be encountering, because the solution for the smaller things will be available online and clients will be able to easily solve them without having to contact the customer care staff. Having thorough documentation is exceptionally important, especially for new users with no practical experience at all, since the web hosting service involves an abundance of features and many individuals can become perplexed about what action to take. A good knowledge base can both help you accomplish the tasks that you want and get to know how the web hosting service functions in general.
Extensive Online Documentation in Shared Hosting
Our shared hosting plans feature an extensive knowledge base where you can find information on all the difficulties that you may come across and their solutions. You can read how to create and administer an electronic mailing list, how to use an .htaccess file, or how to continue in case the settings of your email client are correct, but you aren’t able to send email messages, for instance. We’ve done our absolute best to be as thorough as possible and to encompass all the available options so as to help you save time and efforts and to offer you different solutions for each problem. The knowledge base comprises informational articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia Control Panel. You can find relevant articles about specific features and functions in each section of the Control Panel, whereas if you’d like to browse the complete article collection, you should visit the Help section.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated service, will permit you to access the detailed online documentation that we have prepared for you. The articles themselves offer generic information about our hosting services, informational tutorials about the different functions that you can use, together with troubleshooting instructions that can help you fix common problems that you could stumble upon. The topics that we have included encompass virtually everything, from simple things such as how to host a new domain in the account, to more intricate ones such as which SSH commands are permitted on the semi-dedicated servers. Articles that are dedicated to the features of a particular Control Panel section will always be available on the right side of the page that you are on, while the whole article archive can be accessed through the all-inclusive Help section.