There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a ticketing system. It is the least complicated channel of correspondence for a number of reasons. In the event that no support team representative is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will always be received. On top of that, you can copy/paste extensive bits of info without the need to worry about typing mistakes, and in case a given problem requires more time to be fixed or a number of responses have to be exchanged, all the information will be in the very same location, so each party can always see the comments written by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are often separate from the web hosting platform, which means that if you need to provide info or to adhere to directions, you will have to use at least 2 separate admin dashboards and this number may increase if you wish to administer a couple of domains. Also, many web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a reply.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our shared hosting service isn’t separate from the web hosting account. It’s an indivisible part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it whenever you need with just a few mouse clicks, without having to log out of your web hosting account. The ticketing system offers a quick-search field, which will help you track the status of virtually any trouble ticket that you have already opened, if needed. Plus, you can see knowledge base articles that belong to various problem categories, which you can select, so you can learn how to handle a particular problem before you actually submit a ticket. The ticket response time is no more than one hour, which goes to say that you can obtain timely assistance at any given moment and in case our support team suggests that you do something inside your account, you can do it right away without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with our company and you would like to touch base with our customer support staff members, you’ll be able to post a trouble ticket straight from your Hepsia Control Panel instead of using a totally different tech support platform as you’ll have to do with the majority of web hosting companies out there. Our integrated ticketing system will permit you to send a new ticket without effort and to browse through older tickets using an intelligent search filter. Plus, you’ll be able to read the relevant knowledgebase articles that our system will present you with based on the problem category that you select for your new ticket. You can carry out all of these things without leaving your Control Panel at any time, which suggests that in case you encounter any obstacle or have an inquiry, you can contact our support engineers and resolve the specific problem in less than one hour through one single support platform.