If your web hosting service provider provides live chat support, you are able to talk with a representative live and learn helpful information or get a problem resolved in a very timely manner. The main advantage of using chat rather than calling to consult with a live person is that you will need only a computer with world wide web access, which means that you will not pay any fees if you are in a different state or country. In addition, it'll be easier to copy and paste information for instance domains, usernames or error messages i.e. details that are sometimes hard to share with the other party on the telephone. The real-time chat is also a faster solution to contact your website hosting service provider's support crew in comparison to using a ticketing system. What's more, in the event that some problem needs more time to be dealt with, you are able to do something else while you wait for assistance on the live chat, which means that you will not waste time - something that is impossible in case you are on the phone.
Live Chat Support in Shared Hosting
As a part of the support services that we supply for all our shared hosting service, you will find live chat support that is available every day, even on holidays. You can contact us regardless of whether you already own an account or not, since we will help you with all sorts of things, ranging from giving you basic information regarding our services if you are not our client yet and you're thinking about ordering one of our plans, to helping you with creating an e-mail account in an e-mail client. A part of the problems are more complicated and time-consuming, therefore you'll have to use the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a number of things.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as part of our services, so when you have any questions concerning our semi-dedicated service, you will be able to speak with our customer care team whenever you need no matter if you have already obtained an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and troubles, still we are able to assist you with quite a few technical questions as well. We can help you pick the proper plan for your sites in case you don't have an account yet, we can respond to any kind of billing questions or concerns you have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all this will be done promptly as our live chat service is accessible all the time, every single day. Any time you require assistance, you're able to talk with an agent and save a lot of time.