If your web hosting service provider provides live chat support, you are able to talk with a representative live and learn helpful information or get a problem resolved in a very timely manner. The main advantage of using chat rather than calling to consult with a live person is that you will need only a computer with world wide web access, which means that you will not pay any fees if you are in a different state or country. In addition, it'll be easier to copy and paste information for instance domains, usernames or error messages i.e. details that are sometimes hard to share with the other party on the telephone. The real-time chat is also a faster solution to contact your website hosting service provider's support crew in comparison to using a ticketing system. What's more, in the event that some problem needs more time to be dealt with, you are able to do something else while you wait for assistance on the live chat, which means that you will not waste time - something that is impossible in case you are on the phone.