One-Hour Response Guarantee
Learn much more about the 1-hour response time guarantee and how you, as a client, may benefit from it.
If you’ve ever got any queries in regard to your web hosting account or if you face a problem with your sites, you’ll need to touch base with the web hosting provider’s customer support team. It may not make a difference how swiftly they will answer when you have a generic enquiry, but an issue such as an ill-applied app update, for instance, may lead to your site becoming damaged or unreachable online. And the longer you have to wait for the support team to lend a hand, the longer the site will be offline. If you offer services or goods online, any outage will harmfully affect your site and you may lose existing or prospective visitors. Many web hosting providers, predominantly resellers, handle tickets and emails within twenty four hours, but in the Internet sphere that is far too long, since clients will scarcely ever go back to a website that isn’t working correctly for lengthy stretches of time.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting service
feature a 1-hour reply time guarantee, which implies that regardless of what question or difficulty you may have, we’ll always be there to help you. As a matter of fact, it seldom takes more than 30 minutes to get an issue fixed or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client support staff representatives will be at your service 24x7, even on holidays and weekends, so you’ll receive timely help at all times. We are aware of how invaluable time can be, so by the time we respond to your trouble ticket or e-mail, we will have investigated the issue and, if we haven’t worked out a solution, we’ll supply you with more details on what you have to do on your end – if the situation requires this. With our support services, you can be sure that there will be somebody to help you right away, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a support ticket from your web hosting Control Panel or send an email related to your semi-dedicated server
, you’ll have an answer within no more than 1 hour. You can contact us whenever you need with regard to technical, general or billing issues and given that we will be at your service 24 hours a day, 7 days a week, you’ll invariably receive support in no time. Based on the specific question or issue, we’ll provide you with more info, resolve the obstacle if it has been caused by something within our reach or tell you how to proceed if you need to configure a specific setting for an Internet application that we can’t access. You can forget about waiting for a whole day for every reply. The fact is, in the majority of cases we respond to emails and tickets within no more than 20 to 25 minutes.