Find out what website hosting providers mean when they say "phone support".
You will find lots of shared hosting providers available, still most of them are resellers that have restricted resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can receive through this particular method of communication varies based on the provider - several of them provide you with experienced telephone support, while others offer general and customer support only as some issues are more time-consuming and it would be easier to be resolved with a ticket, particularly when the issue has to be escalated. However, it's good to know that you can always get in touch with your web hosting provider as there're various small-scale issues which can be resolved without difficulty and timely through a telephone call, not mentioning that you are able to get more info for the services even before you become a customer.
Phone Support in Shared Hosting
As we have live phone support 14 hours per day, you are able to contact us and talk with one of our customer support agents to learn more about the shared hosting service
that we provide and make sure that our servers match the system requirements for your sites prior to purchasing anything. For your convenience, we have phone numbers on three continents and you can call the one closer to you - in the USA, Great Britain or Australia. In case you are already an existing customer, you can call us about general and billing issues, and even about some technical issues. In case the issue is strictly technical or it requires longer time to handle, you'll have to use our ticketing system, that will enable both you and our tech support crew to monitor the info supplied by either side.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours a day as a part of the support services for every single semi-dedicated server
package that we provide. As some issues are more complex and time-consuming, you will need to open a ticket if you experience such a problem, still for all the general, billing or minor tech issues you can always call us and we will assist you immediately so as to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out if you can host your sites on our advanced cloud platform or you can receive any other general info about our semi-dedicated solutions. We now have local phone numbers in the United States of America, Great Britain and Australia along with an international number, so you'll be able to call the one that is closer to where you are.