Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your help requests will be attended to in maximum one hour after the support ticket or e–mail is received. If your case requires additional assistance from a server administrator, we’ll direct the support ticket or the email to the person in charge, in a timely manner then leave a note to notify you that more time will be required for arriving at a solution. Furthermore if you order our Managed Servers package, any of the server management tasks included there will be executed whenever you like.
An Outstanding Client Care Service
- We will be at your disposal 24x7x365 to respond to any queries that you may have with regard to our Online Control Panel or any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. If you also require help tackling server administration tasks, you can resort to our Managed Servers package, which includes data backup hard disk space, OS updates every week, server monitoring and restarting services, plus troubleshooting and software installation services.
An Intuitive Help Area
We have provided our Online Control Panel with an in–depth knowledgebase, which features detailed explanations of all its features and functions. What’s more, we have shot in–depth video tutorials that will further instruct you how to perform a given task or solve a regularly encountered issue. All the educational articles and the video tutorials are easily reachable from every section of the Online Control Panel via the Videos and Help buttons situated in the upper right corner.